LinktGO support

How can we help you? Complete the form below and we’ll respond within 2 days.

 
 

Need more help?

  • Can I use LinktGO for rental or hire cars?

    Can I use LinktGO for rental or hire cars?

    Yes, you can use a trailer or caravan with LinktGO. Be sure to register the number plate of both your car and the trailer/caravan to the app to avoid toll invoices.

    Android: Menu > My vehicles > Add vehicle

    iOS: More > My vehicles > Add vehicle

    Note that in NSW you may get charged as an LCV or HCV, depending on your caravan/trailer’s dimensions. You can check your vehicle class here.

    If you’ve paid a GPS trip and toll point data confirms a higher vehicle class at a higher price, LinktGO will send you a request to pay the incremental charge. If you haven’t paid the GPS trip, LinktGO will adjust the trip price accordingly and request payment of the new total amount.

    Delayed Detections will come through at the correct price, based on the vehicle class as determined by toll point data. 

  • I have a Linkt Tag account. Can I use LinktGO?

    I have a Linkt Tag account. Can I use LinktGO?

    LinktGO is not designed to be used in conjunction with an existing toll account, tag or pass. Using both may result in being double-charged.

    If you're a frequent toll road user, a tag account will save money on fees. If you already have a Linkt account, you can log in to your account using the Linkt app, which lets you top up, make payments and more on the go. Download here:

    If you decide you'd like to use LinktGO, for the best experience, we recommend removing the vehicle you plan to use with LinktGO from any existing account or pass before registering to LinktGO.

  • How do I get help with the LinktGO mobile app?

    How do I get help with the LinktGO mobile app?

    The LinktGO app support team is on hand to answer your inquires and receive your feedback.

    To get in touch, contact LinktGO through the Help Centre in the LinktGO app or send us a note.

    Contact LinktGO app user support